Cloud-Based Call Center Solutions
Kunnect’s XVP - Hosted Call Center Solution provides an affordable and easy to use predictive dialer and CRM scripting to increase productivity, reduce operational costs, and improve customer satisfaction. Its solution is used throughout the world in call centers, as well as empowering at-home agents.
The following describes some of the many features and benefits of Kunnect’s solution.
Outbound Call Center
Kunnect offers up one of the aggressive, pacing minded predictive & preview dialers
in the industry. Setting up new campaign is quick and easy, all achievable without the need for IT personnel. >>> Read More
Our sophisticated pacing algorithm is paramount in delivering you low average wait times,
coupled with FTC compliant dialing regulations. >>> Read More
Call Center Scripting
Setting up new campaign scripts with intuitive branch scripting can be daunting for a call center supervisor.
Kunnect makes it as easy as typing in Word® to create your scripts. >>> Read More
The need to record all your calls has become imperative as both a training tool,
as well as being able to protect your call center from regulatory agencies. >>> Read More
FTC Compliance Mode
Find out how Kunnect makes it possible for your call center to operate profitably,
all the while respecting the Telemarketing Sales Rules. >>> Read More
Inbound Call Center
From simple Auto-Attendant (IVR) call routing and ACD call queuing to more complex multi-site skill based routing,
Kunnect offers a robust automatic call distributor(16) that ensures contacts are delivered to the most appropriate resource. >>> Read More
Automatic Call Distributor
Handling your valuable inbound calls in a professional and efficient manner are
paramount to operating a successful inbound call center. >>> Read More
Skills Based Routing
Our inbound skill based routing improves customer service, shortens call handling time, makes training shorter and easier,
and thus increases agent utilization, productivity and ultimately your profits. >>> Read More
Interactive Voice Response
Your inbound calls are efficiently handled by client telephone keypad inputs (DTMF).
This makes your call center more efficient is delivering right party calls. >>> Read More
Reduce Abandoned Calls
Kunnect helps you reduce your abandon calls by offering multi-level failover solutions individually tied to each ACD. >>> Read More
Back Office Optimization
With the Kunnect system, we can also replace the PBX service you currently use for your back office personnel.
By doing this, your call center and back office will be united on the same phone system. >>> Read More
- Cloud architecture – Our solution leverages the power of the cloud,
which, to you means we offer a fully redundant, managed service with 99.999% uptimes.
- Location independence - Our applications can be implemented at any location allowing businesses to
flexibly integrate customer contact processes and interactions.
- Commercial flexibility – Our pricing plans are unprecedented. Unlike other providers
who nickel and dime you for additional modules, Kunnect offers a comprehensive suite of solutions at one great price.
Our planning tools help you maximize your call center performance
Read why hosted cloud services are the fastest growing market.