Third Party Integration

Personalizing and integrating one’s premise based telephony equipment is commonplace. Kunnect’s hosted telephony solution can provide you the SAME flexibility with even better performance in the cloud.

There are a variety of integration levels Kunnect has successfully accomplished over the years. Below are just a few examples. If you have a specific integration need, do not hesitate to contact us. Find out how we can make your dream a reality.

CRM Screen Pop

Kunnect offers a built in simple CRM functionality. Should you already utilize a third party CRM application, like Microsoft CRM®, Frontrange®, Salesforce®, SugarCRM or vTiger, Kunnect offer built-in screen pop functionality to those providers. These and most other web based CRM products can be integrated into Kunnect in seconds.

Natively, without any custom programming, Kunnect’s agent software can link to any external URL and pass call pertinent data to the external application (like customer ID or telephone number).

This allows you to preserve aspects of your business already deployed adding the dialing power of Kunnect’s XVP to it.

Back Office Integration

By providing customers with secure password protected access to their own hosted data (via MySQL or any ODBC connector), Kunnect has successfully integrated the call center to the main back office software (like Oracle® or SAP®), to form a seamless transition of calling data to in-house client databases.

This can be done in real-time or via period batch processing.

End-of-Day Processing

Many customers look to make their operations more efficient…all the while, saving money. This can be done with custom work by Kunnect. We can automate nightly exports of sales, produce mail merge data for welcome letters or invoices or even transfer call recording data to a third party FTP. We are a solution for everything.

If a human is doing repetitive activity in your organization on a daily basis, talk to Kunnect about automating this process. You’ll be surprised how effective this can be.