Glossary & Research Links
Glossary
We have amassed a relatively comprehensive glossary of call center terms and expressions. If you notice we are missing some, just let us know and we’ll add it (info@kunnect.com). Enjoy.
Industry & Research Links
Our links page provides access to useful resources from regulatory bodies and influential organizations.
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Call Center Resources
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Industry Analysts & News Search
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Call Center Software Directories
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Glossary and Dictionaries
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Answers on Call Center Questions
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Government & Association Resources