Managing PerformanceTo measure and manage effectiveness and to optimize the performance of your staff, your view of the call center and the back office must look at all aspects of the operation. The Kunnect performance management tools deliver:
- Call center and back office performance metrics.
- Business outcome and real-time and historical management information - inbound and outbound across all contact media and supporting business processes.
- Blended operation to let you do more with the same or do the same with less.
- Call recording and live monitoring for quality assessment.
Kunnect provides the essential facts to know how your operation is performing and the tools to continually enhance business processes.