Predictive Dialing

Kunnect’s sophisticated cloud-based predictive dialing supports structured, automated outbound right party contact to ensure you meet commitments to your customers and stay in touch.

• Supports predictive dialing and preview dialing modes for flexibility and productivity.
• Uses advanced dialing algorithms in association with real-time information about your call center to optimize outbound activity.
• Screens out over 90% of answering machines, busy signals, faxes and operator intercepts.
• Unique scripting to ensure that when you make contact, you arm your agents with the right information, follow process and say the right thing at the right time.
• Offers post call actions like printing of invoices or lead sheets.
• Host transfer leads to closers or initiate 3-way calls with third party verifications (TPV).
• Sophisticated campaign management, management information and agent analytics tools ensure optimal performance with a personal touch.
• Meets FTC Compliance requirements supporting the Telemarketing Sales Rule, all the while delivering over 25 contacts per hour.