Interactive Voice Response (IVR)

Interactive Voice Response (IVR) is a technology that allows the Kunnect system to interact with humans through the use of voice and DTMF keypad inputs.

In telecommunications, IVR allows customers to interact with a company’s database via a telephone keypad after which they can service their own inquiries by following the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions. IVR systems deployed in the network are sized to handle large call volumes.

XVP includes a basic Auto-Attendant type IVR. However, should your needs supersede this, we offer custom IVR applications, equally housed at a cloud level which are tailor made for you. Please contact us for more information.