Call Center Scripting

Kunnect’s Call Scripting tool is your window to designing custom scripts with ease. Scripts are tightly integrated to your lead database, thus offering you the ability to screen pop data to the agent screen. But it is much more than simply presenting scripts to your call center team. Scripting supports your call handling process through scripts, prompts and external web page integration.

• Provide context sensitive scripts based upon telephony data, contact details such as email address and business information.
• Dynamically route the transaction process through user responses
• real-time activity and external data.
• Personalize scripts for by manipulating the campaign database, adding triggers to your branch scripting.
• Generate business-outcome management information to complement operational performance statistics.
• Use third party software as your agent scripting interface.