Kunnect Support ToolsKunnect offers three (3) types of support mechanisms to its customers.
Live Technical SupportFrom 9:00am EST to 9:00pm EST from Monday to Friday (excluding holidays), you are guaranteed to get in touch with qualified Kunnect technical resource. As well, we are the only hosted call center provider in the industry to provide you a Toll-Free Number for accessing its support staff.
After-hours & Emergency serviceIn the unlikely event you need to speak with a Kunnect technical representative outside our regular hours, you will be greeted by a live operator capable of escalating your request to the appropriate people so you can get a quick response time.
Email SupportFor those questions which you may feel don’t require immediate attention or just for sharing product enhancement ideas, you can email support directly.
In all cases, you will be assigned a ticket number and your issue will be processed in the timeliness of manners. Over 90% of our customer support calls are resolved within five (5) minutes.