Return On Investment (ROI) Tools
There are many ways to calculate your return on investment as it pertains to implementing a hosted call center. We will examine two such approaches. Do not let the simplicity of it surprise you, as it will become quite obvious to you that implementing a virtual call center delivers cost savings, as well as neutralizing the impact of equipment obsolescence.ROI: Comparing Against Premise Based Solutions
We will look at the total cost of ownership for a period of five (5) years for a Kunnect hosted call center versus the purchase of similar premise based system.Premise Based System
We will look at the cost of a system with 25 licenses in our comparison.|
|
Year 1
|
Year 2
|
Year 3
|
Year 4
|
Year 5
|
Total
|
|
System Purchase
|
$62,500
|
$0
|
$0
|
$0
|
$0
|
$62,500
|
|
Setup costs
|
$10,000
|
$0
|
$0
|
$0
|
$0
|
$10,000
|
|
Maintenance costs
|
$9,500
|
$9,500
|
$9,500
|
$9,500
|
$9,500
|
$47,500
|
|
Telecom costs*
|
$48,000
|
$48,000
|
$48,000
|
$48,000
|
$48,000
|
$240,000
|
|
IT Staff
|
$40,000
|
$40,000
|
$40,000
|
$40,000
|
$40,000
|
$200,000
|
|
|
$170,000
|
$97,500
|
$97,500
|
$97,500
|
$97,500
|
$560,000
|
* Telecom costs are based on 10,000 minutes per month per license at $0.016/min.
Kunnect Hosted System
We will look at the cost of a system with 25 licenses in our comparison.|
|
Year 1
|
Year 2
|
Year 3
|
Year 4
|
Year 5
|
Total
|
|
System Purchase
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
|
Setup costs
|
$750
|
$0
|
$0
|
$0
|
$0
|
$750
|
|
Maintenance costs
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
|
Kunnect Licensing*
|
$33,000
|
$33,000
|
$33,000
|
$33,000
|
$33,000
|
$165,000
|
|
IT Staff
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
|
|
$33,750
|
$33,000
|
$33,000
|
$33,000
|
$33,000
|
$165,750
|
As you can see, the total cost of ownership over 5 years is about $165,750, which works out to about $110.50/month/license. This represents a five year saving of almost $400,000, not to mention the Kunnect system does not require a sizable up-front investment.
ROI: Comparing Kunnect to any Competitor
The following calculator will let you compare the cost of any competitor’s service offering against the cost of Kunnect.| Enter the number of licenses you want: | |||
| Enter the competitor setup fee: | |||
| Total Min/Agent/mth for telecom: | Rate ($): | ||
| Enter the competitor per license price: | |||
* Kunnect Licensing includes the cost of the system as well as unlimited telecom charges. It is based on $110/month/license.
