Real-Time Statistics
Operating a call center can be daunting, especially when you don’t have the necessary real-time metrics. Kunnect arms call center supervisors with the necessary tools to manage their operations in real-time. Below are some actual screen shots of the XVP platform.Agent Productivity
Measuring agent productivity in real-time is paramount to executing a profitable campaign:
Campaign Dispositions
This real-time metric is designed to give you a graphical representation of agent dispositions on a specific campaign:
Campaign Metrics
This real-time metric is designed to give you a dashboard summary of pertinent campaign statistics:
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