Historical Reporting
The Kunnect XVP system offers a vast array of reports which cover three vital aspects of call center management.Agent Productivity
Supervisors have access to several agent metrics:- Payroll information
- Occupancy time
- Contacts per hour
- Revenue computations
- Break time analysis
- Campaign workflow
Campaign Productivity
Supervisors have access to several campaign metrics:- Sales reports
- Disposition analysis
- Revenue computations
- Service levels
- Lead analysis
Lead Analysis
Supervisors have access to pertinent lead information:- Disposition analysis
- Time zone inventory
- Call attempt analysis
- File penetration
- DNC management
There are several other reports available as well that will impact your call center. And if that’s not enough, for specific customers, we can arrange native access to their database data necessary to handle any custom reporting requirements….unprecedented for a hosted call center solution!
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