The Power of the Cloud
The Kunnect solution delivers the features and benefits of expensive premise-based systems, but without the hidden costs.
Call centers around the world rely on Kunnect to deliver true call center software in the
cloud
, allowing for flexible expansion, ease of use and carrier grade reliability.
Hosted ACD and IVR Software
Kunnect offers “set it and forget it” features which allow call center managers to effectively control their
Automatic Call Distribution (ACD)
and
Interactive Voice Response (IVR) systems.
As our solution is hosted in the cloud, you need not burden yourself with line capacity and T-1s.
Hosted Outbound Dialing
Combined with its inbound and
blended call center software,
Kunnect offers a carrier class hosted outbound predictive dialer suite. Its intuitive pacing algorithm,
and virtually unlimited carrier line capacity, come together to provide an
FTC compliant
drop ratio dialer with wait times of less than 30 seconds.
Your CRM Integrated to Kunnect
Kunnect’s simple to use Customer Relationship Management (CRM)
scripting
tool may be augmented by linking your web-based CRM to Kunnect screen pops. This level of integration has been easily
achieved with Software As A Service (SaaS) companies like Frontrange®, Microsoft CRM®, SAP®, and Salesforce®.
